Refund policy

SoleHustle™ Refund & Satisfaction Guarantee

At SoleHustle™, we stand behind the quality of every bottle we make. Our goal is simple: help you enjoy fresher, cleaner footwear with complete confidence.

If you're not satisfied, we're here to help.

1. Tried SoleHustle™ and It Didn't Meet Your Expectations?

Your satisfaction is our priority. We recommend using SoleHustle™ consistently for at least 21 consecutive days, applying the revitalizer as directed to allow the formula to perform at its best. If after 21 days you are still not satisfied with the results, simply contact our support team.

Email: solehustleofficial@gmail.com.

Please include:

Your order number, a brief description of your experience. We'll issue a full refund of the product purchase price to your original payment method.

Eligibility

  • Applies to your first purchase only
  • Limited to one opened bottle per customer
  • Requests must be submitted within 7 days of delivery
  • Original shipping charges are non-refundable

2. Unopened & Unused Products

Changed your mind? Ordered more than you need? No problem. Unused, unopened products in their original packaging may be returned within 7 days of delivery.

To request a return:

Email solehustleofficial@gmail.com with your order number.

Once your return is approved, we'll provide the return instructions.

Please note:

Products must remain unopened and unused.

Customers are responsible for return shipping costs unless the return is due to our error. Refunds are issued once the returned products have been received and inspected.

3. Damaged, Defective or Incorrect Orders

Please inspect your order upon arrival. If your package arrives damaged, leaking, defective, or you received the wrong item, contact us within 24 hours of delivery.

We'll send a replacement free of charge or issue a full refund if preferred.

4. Order Cancellations

Orders may be cancelled only before they have been processed for shipment. Once an order has been dispatched, it cannot be cancelled and will fall under our return policy.

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Gift Cards
  • Promotional or complimentary products
  • Products marked as Final Sale
  • Items returned without prior authorisation

6. Bulk & Wholesale Orders

Orders containing 5 or more bottles are considered bulk purchases. Opened products from bulk orders are not eligible for our Satisfaction Guarantee. Unopened bulk returns may be subject to a 35% restocking fee. Please contact us before returning any bulk order.

7. Refund Processing Time

Once your refund has been approved, we'll process it immediately. Refunds are returned to your original payment method. Most banks and payment providers process refunds within 5–11 business days, although some may take longer depending on your financial institution.

Need Help?

We're committed to providing outstanding customer service. For any questions regarding your order, returns, or product usage, contact us anytime at: solehustleofficial@gmail.com.

Our team is happy to help.